Inside Sales- Kannada

India, Delhi NCROn-sitesales Today

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

Tide is available for UK, Indian, German and French SMEs
Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
Over $300 million raised in funding
Over 2,800 Tideans globally
Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE ROLE

As a Member Success Executive, you will be:

A part of the "account farming" team, responsible for nurturing member relationships post-sale.
Focused on achieving targets related to Tide account activations as the primary objective of the farming team.
Engaging with existing members through calls, building rapport, understanding their businesses, and upselling relevant products or services to help them thrive.
Collaborating cross-functionally with other departments to understand upcoming product launches and effectively pitch them to our members.
Independently sourcing leads that you identify as having potential to generate revenue.
Getting to know leads/prospective members and their business plans, recommending relevant products and services to support their growth.
Comfortable with cold calls, emails, and outreach, requiring minimal coaching in these areas.
Spending time coaching members through the setup process and providing support wherever needed, offering a 5-star service as you welcome them to Tide.

WHAT WE ARE LOOKING FOR

Tide is seeking a Member Success Executive (Tele-Sales Executive) who is target-oriented and passionate about aiding small businesses. Thriving in a fast-paced, ever-changing environment excites you, along with a keen interest in the fintech industry and its efforts to save small business owners time and money.

You'll be focused on targets and confident in handling objections to achieve revenue goals. Additionally, you'll possess an excellent telephone manner, be outgoing, and thrive in a close-knit team environment. With excellent commercial awareness, you'll continually seek new revenue-generating opportunities. Passion, drive, and enthusiasm are a must. You will also be:

Passionate, driven, with a can-do attitude and a positive outlook.
Possessing 1-3 years’ experience in tele-sales roles, focusing on revenue generation, preferably within the FinTech or digital banking sector.
Demonstrating excellent written and spoken English and Hindi language skills.
Having previous customer service or tele-sales experience.
Focused on revenue and capable of up-selling to prospective members.
Target-driven.
Comfortable with constant change and shifting priorities.
A troubleshooter with a member-first mentality.
A team player able to complete ad-hoc tasks.
Incredibly self-motivated and conscientious, aiming to make a real difference to the business.
Able to listen, learn, and adapt to feedback.
Having knowledge of compliance, KYC, AML, and associated regulations.
Possibly having previous experience working with a Fintech or digital bank.