IT & AI Lead

🐦 About Birdie

At Birdie, we’re reimagining care for older adults. We’re building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and enabling older people to thrive in their own homes for longer. Our all-in-one solution powers millions of care visits every month, equipping care providers with the tools they need to deliver exceptional, efficient care.

We’re not here to tinker at the edges. We’re here to radically transform a broken system.

That’s why we’ve built an all-in-one platform that supported over 60 million care visits and enabled care for 116,000 individuals in 2025, and we continue to grow our impact. We’re scaling fast, but staying true to our purpose. That’s why we’re proud to be a B Corp, using business as a force for good.

Founded in 2017, Birdie is backed by world-class investors like Index Ventures, Sofina and Omers. In 2023, we ranked #6 in the Deloitte Fast 50, making us one of the fastest-growing tech companies in the UK. You can check out more about our impact and recognition here.

But speed isn’t the point. Impact is.

⚡️ Your mission

As our IT & AI Lead, you'll own and modernise how our teams are equipped to work. You'll run our internal IT operations and be the hands on architect of our employee tooling and internal AI agents, making Birdie measurably more productive and genuinely AI-first. This is a builder's role: as much about keeping the estate running smoothly as designing the automation and agents that mean it needs less manual running over time.

🦸 How you will contribute

• Own the internal tooling architecture. Design how our SaaS and AI tools fit together, set the standards, and build the integrations and automations that make workflows actually work. Lead the internal Tooling & Architecture workstream of our AI governance group.

• Be the company-wide expert for our core employee tools: Notion AI, Slack, Google Workspace, and Claude Code / Cowork. Configure them well, drive adoption, run training, and own the roadmap for how we use them. We're looking for someone who knows these tools deeply today and stays genuinely on top of what's new across them.

• Design, build and govern our internal AI agents (think service-desk triage, access provisioning, SaaS-spend auditing). Maintain the agent inventory and set the quality and safety standards that keep them working well.

• Run responsive, high-quality IT support across the company and keep shifting routine tickets towards self-service and agent-handled resolution, so less and less needs a human to touch it.

• Own our SaaS estate (25+ tools): licensing, renewals, the procurement pipeline, and vendor relationships. Drive value, cut waste, and spot anomalies before they become problems.

• Govern the device fleet, office equipment, and mobile device management. Keep the hardware register accurate and MDM compliance in good shape for Cyber Essentials Plus.

• Own identity and access management across the SaaS estate so people have the right access for their role, automatically provisioned and deprovisioned from People-system triggers.

🤩 You'll thrive here if...

• You're genuinely excited by the idea of building an AI-first organisation from the inside out, not just talking about it

• You're a builder, not just a user. You've shipped real automations or agents and you know what good looks like in practice

• You've owned IT ops in a fast-moving SaaS or tech business and you're as comfortable in the weeds of MDM and access management as you are thinking about tooling architecture

• You know Notion AI, Slack, Goo