IT Demand and Portfolio Specialist
St. Charles Health SystemST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: IT Demand and Portfolio Specialist
REPORTS TO POSITION: IT Manager Customer Experience
DEPARTMENT: Information Technology
DATE LAST REVIEWED: June 2026
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY:The Information Technology (IT) department helps improve the work of our caregivers by providing efficient systems, comprehensive training, and stellar customer service. We do this by taking pride in the integrity of our workflows, data security, and training delivery. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.
POSITION OVERVIEW: The IT Demand and Portfolio Specialist facilitates the IT demand management function, overseeing the intake, evaluation, prioritization, and governance of technology-related requests across the organization. This role partners closely with business and IT leaders to ensure proposed initiatives are aligned with strategic priorities, operational objectives, compliance requirements, and available resource capacity. The position is responsible for establishing intake standards, facilitating decision-ready business cases, maintaining visibility into the demand pipeline, and supporting portfolio decisions that optimize the delivery of IT services, enhancements, and projects.
ESSENTIAL FUNCTIONS AND DUTIES:
Facilitate the IT demand management process by capturing, evaluating, and prioritizing incoming requests from business units to ensure alignment with organizational strategy, operational needs, and resource capacity.
Establish and enforce intake standards to ensure demands are accurately classified as service requests, enhancements, optimization efforts, or projects, enabling efficient routing and decision-making.
Develop, maintain, and communicate dashboards and reporting that provide transparent visibility into demand intake, prioritization, status, and pipeline performance.
Partner with business and IT stakeholders to organize business cases and determine the appropriate path for each request, including conversion to project work, operational support, or other intake channels.
Ensure business cases are complete and decision-ready by coordinating required inputs such as approvals, level-o
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