IT Specialist (Customer Support)
Deputy Assistant Secretary for Information and TechnologyDeliver secure and high availability infrastructure solutions supporting VA's mission. Serve as an operational service provider of foundational compute, storage, physical database, and client management components. Implement and sustain technical, management, and operational security controls and supporting processes to protect mission critical networks, systems, and applications throughout the VA enterprise. Apply today!Maintain incident tracking and solution database. Conduct functional and connectivity testing to ensure continuing operability. Administer accounts, network rights, and access to systems and equipment. Perform asset management/inventory of information technology (IT) resources. Diagnose and resolve customer reported system incidents, problems, and events. Install, update, and troubleshoot systems/servers. Manage accounts, network rights, and access to systems and equipment. Check system hardware availability, functionality, integrity, and efficiency. Maintain baseline system security according to organizational policies. Plan, execute, and verify data redundancy and system recovery procedures. Make recommendations based on trend analysis for enhancements to software and hardware solutions to enhance customer experience. Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards. Cybersecurity Code 451 - System Administrator: Responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures). Cybersecurity Code 411 - Technical Support Specialist: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performancerequirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.Work Schedule: Monday - Friday, 1st Shift: 8am - 4:30pm, 2nd Shift: 3:30pm - 1amCompressed/Flexible: Upon supervisor discretion. Telework: This position is not eligible for telework.Virtual: This is not a virtual position.Position Description/PD#: IT Specialist (Customer Support)/ GS-11 PD19097A, GS-09 PD19096A, and GS-07 PD19095A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
Opens the company's application page
Listed via
USAJobs
usajobs.gov
Similar roles
Design & Tech
Related reads from TCHNX
The Quiet Revolution in Local-First Software
As major platforms face outages and data breaches, a new generation of developers is building applications that prioritise local data storage and peer-to-peer sync, challenging the cloud-first orthodoxy that's dominated tech for two decades.
The Quiet Revolution in Edge AI: Why Your Next Computer Might Not Need the Cloud
As neural processing units become standard in consumer devices, we're witnessing a fundamental shift in how AI applications work. Local processing is no longer a fallback; it's becoming the preferred architecture.
The Rise of AI-Assisted Code Generation 2: Are Developers Becoming Prompt Engineers?
As AI coding assistants reshape software development, the industry grapples with a fundamental question: is writing code giving way to writing prompts? We examine how London's tech scene is adapting to this seismic shift.