IT Specialist (CUSTSPT)

The Smithsonian Institution is the world's largest museum,education, and research complex, with 21 museums and the National Zoo. This position is located in Endpoint Services, Office of the Information Technology Operations, Office of the Chief Information Officer (OCIO), Under Secretary for Finance and Administration, Smithsonian Institution (SI).The IT Specialist (CUSTSPT) is responsible for engineering, configuring, deploying and managing endpoint software applications in an enterprise environment using Microsoft Intune and other cloud-based tools. In this position, you will: Package, configure, and deploy software applications using Intune, develop automated and repeatable deployment packages based on installationrequirements. Test application packages for installation success, performance, and compatibility across supported endpoints, and maintain deployment documentation, version control, and rollback procedures. Support the full lifecycle of managed software applications including introduction, updates, retirement, replacement, coordinate updates and patch deployments to address vulnerabilities and maintain security compliance. Assess the impact of software updates, coordinate deployment schedules with stakeholders to minimize disruption, and identify opportunities to streamline application delivery through standardization, consolidation, or automation. Assist with security findings, audit requests, and vulnerability reports related to endpoint software and configuration. Create and update customer tickets in an automated tracking system; use Intune and related tools to diagnose and resolve deployment, policy and compliance issues, and collaborate with service desk, endpoint, security, and engineering teams to resolve. Review deployment‐related tickets to identify trends and recommend actions, maintain technical documentation for endpoint software, packaging standards, and deployment processes complex problems.