IT SPECIALIST (CUSTSPT) (TITLE 32)
Army National Guard UnitsTHIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTSPT) (TITLE 32), Position Description Number D2526P02 and is part of the IL DCSIM, National Guard.As a IT SPECIALIST (CUSTSPT) (TITLE 32), GS-22, you will be providing Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management.MAJOR DUTIES: This is not an all-inclusive list: Provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Support users on equipment and software; custom installation and maintenance of hardware and software; investigating and resolving problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; document actions taken in Remedy ITSM or the current work ticket tracking system; and serve as a point of information for workstation operations. Receive, respond to, and ensure resolution of all types of help center calls. Develop and/or use programs and techniques to isolate causes of problems and user errors; apply appropriate security measures consistent with approved security standards. Detect damaged or lost files, optimize disk management, measure system performance, control system security, and/or extend system capabilities to support localrequirements. Evaluate IT hardware and software used by activities; Install, test, and prepare performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc. Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. In case of system failure, make quick fixes to restore operations, then analyze problems, develop recommendations, and work with other staff to implement changes. Trouble-shoot and repair IT systems and related components (software & hardware), implementing Army standards and accepted practices. Receive requests for resolution of hardware or software problems that may require in-depth research. Maintain awareness of current trends in information technology; perform varied research and periodical searches to identify current trends in information systems, hardware, software, and training. Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
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