IT Support Engineer

About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 700 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

We are looking for a IT Support Engineer that enjoys developing and automating our in house IT systems, troubleshooting the office IT environment and administers the day to day IT related requests.

This is a chance to build out the IT support team together with our growing IT team and ensure excellent support for Lendable (600+ people).

We are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment .You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests.

This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you!

What's the job

• Be the first point of contact for our office staff with their IT issues

• An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction

• Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards

• Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.

• Onboarding of new joiners across multiple geographic locations and support with their technical needs

• Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals

• Improve and develop our systems with automations and scripting deployments

What we’re looking for

• Minimum of 3+ years experience in IT Support/Service desk support

• Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.

• Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.

• Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS

• Apply now

  Opens the company's application page

  About the company

  Lendable

  All open roles

  Listed via

  A

  Ashby