IT Support Specialist
House of RepresentativesIncumbent deploys, maintains and decommissions hardware and software (Windows computers and iOS mobile devices), provides technical support (phone, email and desk-side), and assists with technical projects. Incumbent must possess strong technical and customer service skills and be able to efficiently multi-task in a fast-paced environment. Ability to stay organized and communicate effectively is a must.IT Support Specialist Information Services Division Salary: $87,271 - $90,661 This is a non-supervisory position. Job Summary: This job is with the Information Services (IS) Division, Office of the Sergeant at Arms (SAA), U.S. House of Representatives (House). The IS division procures, manages and supports technology-related resources and projects for the Office of the SAA, and collaborates with other House offices to ensure the security and efficiency of SAA information systems. Incumbent deploys, maintains and decommissions hardware and software (Windows computers and iOS mobile devices), provides technical support (phone, email and desk-side), and assists with technical projects. Incumbent must possess strong technical and customer service skills and be able to efficiently multi-task in a fast-paced environment. Ability to stay organized and communicate effectively is a must. Duties: Typicalduties include, but are not necessarily limited to: Configures and deploys desktops computers, laptops, peripherals and mobile devices Creates and manages Active Directory user accounts and distribution groups Troubleshoots desktop and mobile device problems Provides technical phone and desk-side support to end users Supports disaster recovery and business continuity programs
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