Lead Product Designer
TwilioWho we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next Staff Product Designer (Voice Products)
About the job
At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for an exceptional, senior-level Staff Product Designer (L4) to join our Channels UX team and serve as the core design leader for Twilio's Voice Products. In this role, you will own the user experience for our global cloud communications primitives and real-time voice infrastructure. This includes critical systems like Programmable Voice, Elastic SIP Trunking, and Call Telemetry/Insights. You will join a high-impact team that oversees all of Twilio's foundational communications channels, including Messaging, Email, and Voice, helping us treat channels agnostically to design cohesive, multi-channel journeys. This is a rare opportunity to drive the end-to-end design strategy for highly complex, technical developer tools and real-time streaming architectures as they integrate into Twilio's modern One Console ecosystem. You won't just paint screens; you will serve as a foundational systems thinker, shaping information architecture, naming frameworks, and developer workflows that establish long-term trust and usability
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