Lead Product Designer
TwilioWho we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next Staff Product Designer (Email Products) [2026-06].
About the job
At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for a visionary, highly strategic Staff Product Designer (L4) to join our Channels UX team and serve as the overarching design leader for Twilio's Email Products. Following our recent announcements at SIGNAL, Twilio is expanding its communication footprint with the General Availability of Twilio Email inside the reimagined Twilio One Console. Built on our industry-leading, high-deliverability engine, this new capability is explicitly designed for product teams and developers who want to embed email directly into broader, cross-channel communication workflows alongside Messaging and Voice. In this role, you will define the strategic user experience vision for this rapidly expanding product line, while also steering the long-term design architecture for our foundational SendGrid email platform. Reporting into the Channels UX leadership layer, you will partner closely with Product Directors and Engineering VPs across our email organization to establish core platform patterns, architect un
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