Learning & Development Program Manager

In this role, you will be acting as a key architect for AI-driven modernization and serve as the lead for Toronto’s Talent, Development, and Experience (TDE) ecosystem within the global L&D team. You will bridge the gap between local employee experience and global AI enablement, moving our internal processes from manual design to scalable, AI-assisted models.

This role is critical in moving the organization from manual, program-based learning models to intelligent, scalable, AI-assisted systems of development.

Key Responsibilities

Own the strategy, delivery, and evolution of Toronto's learning and talent experience.

• Lead end-to-end execution of programs for the Toronto site (onboarding, manager development, employee experience).
• Serve as the local extension of the global onboarding strategy, ensuring programs scale effectively while meeting site-specific needs.
• Embed learning into day-to-day workflows to drive sustained behavior change, not one-time participation.
• Own manager capability programs locally.
• Partner with Workplace and senior leaders to activate the office as a culture and development hub.
• Track engagement, adoption, and business impact at the site level.

Drive AI modernization across design and delivery.

• Help define and operationalize an AI enablement strategy.
• Identify high-friction workflows and redesign them using AI-assisted solutions (e.g., copilots, automation, content generation, knowledge retrieval)
• Source, test, and model AI solutions (LLMs, content automation, workflow enablement).
• Move the organization from AI awareness to measurable adoption.
• Apply AI tools to accelerate learning design, personalization, and program iteration.
• Advise senior leaders on AI-enabled learning innovation.

Act as a Strategic Consulting Partner