Legal Vendor Program Manager

San Francisco Bay AreaOn-site 1w ago

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Discord is looking for a Legal Vendor Program Manager to join our growing legal team. In this role, you will own the strategic and operational management of Discord's relationships with outside counsel and other legal service providers. You'll administer our e-billing and matter management platforms, manage outside counsel engagements, enforce billing guidelines, conduct spend analysis, and ensure reporting is accurate and timely. You will drive accountability, cost-effectiveness, and service excellence across Discord's law firm engagements and build the processes and tools that allow our legal vendor operations to scale. You will work closely with Discord's attorneys, Finance, Procurement, and other cross-functional teams.

This role reports to the Director, Global Litigation.

What you'll be doing

Own Discord's outside counsel and legal service provider relationships end-to-end, including requests for proposals, performance tracking, service level monitoring, and spend management against organizational expectations and competitive benchmarks
Develop and maintain outside counsel terms of engagement, billing guidelines, secondment agreements, and other documentation to ensure law firm adherence to company requirements
Partner with Finance to build and maintain legal spend accruals and forecasting mechanisms, outside counsel cost benchmarking, and ad-hoc legal analytics
Drive the development of playbooks, tools, systems, and processes that enable automation, scale, and optionality in legal vendor management across cross-functional stakeholders
Prepare and deliver regular reports to attorneys and Finance on outside counsel spend, vendor performance, and key metrics and trends
Own the end-to-end process for onboarding and off-boarding legal service providers, including collaborating with internal teams on conflict and security review and troubleshooting setup and access issues
Develop, administer, and enforce cost control strategies, including outside counsel rate structures, annual rate review and negotiation cycles, and alternative fee arrangements

What you should have