Maintenance Assistant (NYC)

At Datadog, our Office Operations teams run the day-to-day operations to keep our employees safe, happy, and productive. Every day brings new challenges and opportunities for collaboration and growth. The Maintenance Assistant is responsible for ensuring that all workplace areas are maintained to Datadog’s high standards. This role will split responsibilities between floor ownership, mailroom operations, and light facilities maintenance.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. This position requires being in-office 5 days a week.

What you'll do:

• Own and lead daily floor walkthroughs, identifying and resolving operational issues proactively to maintain a high standard of cleanliness, safety, and functionality of all common areas, including conference rooms, phone booths, bathrooms, shower rooms, bike rooms, and supply closets.
• Works effectively within a ticketing system to manage service requests and ensure prompt resolution.
• Ensure cleanliness, organization, and functionality of all furniture, fixtures, and equipment.
• Work in conjunction with maintenance engineers to perform upkeep tasks, such as tightening loose hardware and completing minor wall or carpet repairs. Report and assist with repairs that require vendor or specialized technician support.
• Manage and maintain mailroom operations, ensuring timely receipt, organization, and delivery of all incoming items. Maintain ownership of related procedures, including coordinating delivery schedules and facilitating the movement of packages to designated areas such as kitchen supply storage.
• Take ownership of furniture request tickets (e.g., for file cabinets, standing desk converters).
• Order, track, and assemble furniture as needed.
• Serve as the main point of contact for towel service and furniture vendors.
• Track vendor performance, escalate recurring issues, and communicate needs to Office Manager to ensure a proactive response.
• Provide event setup support as needed, ensuring all common areas are prepared for meetings and events.

Who you are:

• 1–2 years of experience in facilities, maintenance, or custodial work preferred.
• Basic knowledge of building systems, ticketing systems, minor repairs, and cleaning standards.
• Experience coordinating or communicating with external vendors.
• Strong attention to detail and organizational skills.<