Managed Security Services Advisor (m/w/d)

It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS!

Tasks

As a Managed Security Services Advisor (m/w/d) based in Germany you will :

• Oversee the delivery of Managed Detection and Response services to our clients, with a strong focus on the quality and technical relevance of the service provided;
• Act as a trusted advisor to customers by translating SOC investigations, alerts, and incident outcomes into clear recommendations and actionable improvements;
• Work closely with the Security Operations team to ensure that service level agreements (SLAs) are met and that service delivery reflects the operational reality of ongoing detections and investigations;
• Leverage your prior Security Operations experience to understand, challenge, and discuss detection logic, incident handling, triage quality, escalation paths, and response outcomes with both internal teams and customers;
• Monitor service delivery performance and identify areas for improvement, with a particular focus on improving detection and response maturity in the customer environment;
• Advise customers on technical and operational improvements that can strengthen their security posture, visibility, use cases, and response readiness;
• Ensure that service delivery processes are documented, followed, and aligned with both customer expectations and internal operational standards;
• Work with the pre-sales team to ensure that service delivery is aligned with client needs and that proposed services are realistic, valuable, and technically grounded;
• Develop and maintain strong relationships with clients, ensuring that their needs are understood and met or exceeded through high-quality service and credible technical guidance;
• Provide regular reporting on service delivery performance, incident trends, key risks, and improvement opportunities to senior management and customers;
• Provide project management follow-up during the onboarding of new clients in collaboration with the different teams at the Client and NVISO;
• Closely with the security operations team to ensure that service level agreements (SLAs) are met;
• Ensure that service delivery processes are documented and followed;
• Monitor service delivery performance and identify areas for improvement;
• Work with the sales team to ensure that service delivery is aligned with client needs;
• Develop and maintain relationships with clients, ensuring that their needs are met or exceeded;
• Provide regular reporting