Management Program Analyst (UX/UI Designer), GS-0343-13, FPL GS-13, (Direct Hire) (Open Continuous)

This position is in the U.S. Department ofEducation (ED), Federal Student Aid (FSA), Technology Directorate (TD). The Technology Directorate provides information technology services for all FSA systems, promoting the effective and secure use of technology to achieve FSA's strategic objectives through sound planning, investments, integrated technology architectures and standards, effective systems development, production support, and cybersecurity services.This is an open continuous announcement with cutoff dates. Applications will be referred based on receipt of application and established cutoff dates as follows: 1st cutoff date: 2nd cutoff date: 3rd cutoff date: Last cutoff date: We encourage you to read this entire vacancy announcement prior to submitting your application. As a Management and Program Analyst (UX-UI Designer), GS-0343-13, you will be responsible for: Leading human centered design practices such as user experience (UX) research and interaction design (lxD) to help improve products on FSA's customer facing site, StudentAid.ed.gov. The site provides customers with a personalized and self service experience across multiple channels that covers the federal student aid journey which includes learning about financial aid, applying for financial aid, and managing aid including loans. Applying qualitative and quantitative methods to assess program efficiency, effectiveness, guidelines, practices, procedures, administrative operations, processes, and mechanisms, as well as evaluating progress toward program goals and objectives. Preparing reports and briefs for program management while implementing and promoting best practices in organizational change management. Leading and working independently to conduct and oversee

UX 20

research to understand the needs of students, parents and borrowers and develop reports and recommendations to FSA stakeholders. Overseeing user research activities, including development of detailed customer journeys; analyzing FSA and servicer legacy websites to understand their functionality and gatherrequirements; elicitingrequirements from customers, subject matter experts, and product owners; and assisting vendor and FSA staff. Leading the development interactive prototypes as part of the design process and stakeholder reviews while communicatingrequirements to vendors and providing feedback to vendors on deliverables. Collaborating with vendor and FSA staff to design the digital experience for students, parents, borrowers, schools, and partners; Working with the development team to understand technical constraints and communicating the desired functionality for the digital platform; answering user interface design questions; and participating in user acceptance testing.