Manager 1, Technical Account Management - Chicago/Denver
DatadogWe are Datadog’s in-house technical leaders. The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership. As a Manager 1 in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization.
Manager 1 leaders at Datadog are people-first managers, trusted collaborators, and operational owners. You will coach and mentor individual contributors, drive execution against team and organizational goals, and serve as a strong voice for customer needs and technical excellence.
At Datadog, we place value in our office culture; the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback
- Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes
- Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution
- Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions
- Drive account strategy discussions focused on product adoption, expansion, and services delivery
- Actively participate in recruiting, hiring, and onboarding efforts across your team and the broader organization
- Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives
- Lead multiple OKR initiatives annually, coordinating and delegating efforts across your team
- Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness
Who You Are:
- An experienced people manager with 3+ years of management experience, ideally within a technical or post-sales organization
- Comfortable leading teams of customer-facing technical professionals
- A s
About the company
Datadog
Monitoring and security platform for cloud applications.
Listed via
Greenhouse
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