Manager, Policy & Procedure, Fraud, UK
TideABOUT TIDE
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,800 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
ABOUT THE TEAM:
We’re looking for a Policy & Procedure Manager to own and enhance the procedural framework supporting our acquiring and merchant monitoring activities.
This role sits at the heart of financial crime risk management. You won’t just write documents — you’ll review real cases, assess control effectiveness, identify gaps, and advise on how we strengthen our risk mitigation approach.
Acquiring experience is essential.
ABOUT THE ROLE:
- Draft, maintain and continuously improve policies and procedures across acquiring and merchant monitoring.
- Ensure documentation clearly reflects regulatory requirements, scheme rules and Tide’s risk appetite.
- Review complex financial crime and acquiring cases to identify themes, weaknesses or inconsistencies.
- Challenge existing controls and recommend enhancements where risks are not being effectively mitigated.
- Partner with Fraud, Product and Risk teams to design proportionate controls for new and evolving acquiring risks.
- Translate risk assessments into practical, operational guidance.
- Support governance discussions with clear, structured insight on risk exposure and control performance.
WHAT WE ARE LOOKING FOR:
- Strong experience in acquiring, merchant risk, card payments or disputes management.
- Experience within financial crime, fraud or payments risk.
- Proven ability to write clear, structured policies and procedures.
- Experience reviewing complex cases and identifying control gaps.
- Confidence in challenging processes and influencing stakeholders.
- Strong analytical skills and excellent written communication.
Acquiring is a high-risk area with direct exposure to fraud, disputes and regulatory scrutiny.
This role ensures our controls are proportionate, scalable and effective — supporting safe growth while protecting both Tide and our members.
WHAT YOU’LL GET IN RETURN:
Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 1000 BGN per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Mult
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