Manager, Scaled Abuse Countermeasures and Research

Discord exists to give people the power to create space to find belonging — to talk regularly with the people they care about and build genuine relationships with friends and communities close to home or around the world.

We're looking for a Manager to lead our Scaled Abuse Countermeasures and Research (SCAR) team — Discord's first line of defense against scaled abuse. SCAR combines rapid incident response with deep threat research and signal generation across bulk fake account creation, login abuse, spam, scams, fraud, and other high-volume threats. This is an opportunity to reshape how the team operates: set a sharper strategy, stand up a structured research program, and lean heavily into ML and AI-powered automation to replace today's manual workflows. This role reports to the Director of Safety Automation.

What You'll Be Doing

• Lead and grow the SCAR team, a group of Scaled Abuse Scientists who serve as Discord's first line of defense against bulk fake account creation, login abuse, spam, scams, fraud, and other high-volume threats.
• Set a vision for the team that leans heavily into automation — scale SCAR's impact by partnering with Safety ML on ML-driven detection and building AI-powered incident response workflows that increase the team's leverage and reduce manual work.
• Define scaled abuse north-star metrics and build a roadmap and prioritization framework that keeps the team focused on the highest-impact problems.
• Stand up a research program where the team operates as scientists: surface the most important questions about attacker operations and signals, then systematically answer them through structured research and experimentation.
• Close the loop with Safety ML so that SCAR's signals feed directly into model features and pipeline upgrades, and tactical wins translate into long-term, automated countermeasures.
• Partner cross-functionally with Product, Safety ML, Data Science, Policy, Legal, Trust & Safety, and Revenue, influencing safety-by-design decisions upstream so abuse is prevented, not just mitigated.
• Coach, hire, and grow Scaled Abuse Scientists.
• Communicate attacker dynamics, economic incentives, and trade-offs clearly to senior leadership.