Manager, Software Engineering (Account Management)

We are looking for a seasoned Engineering Manager to lead our Account Management team. Account Management is a full stack team that owns the customer-facing self-service channels that customers depend on to manage their auth, identity, and security related state — operationally critical surfaces that directly affect customer experience, support efficiency, and fraud/risk outcomes. Working in tight partnership with our internal decisioning, checkout, risk, security, and analytics teams, this role requires a strong cross-functional leader that can effectively manage competing priorities while providing rigorous, end-to-end, technical stewardship.

What you’ll do

• Lead and manage a team of engineering managers and software engineers, supporting their growth and performance through regular feedback, career development, and coaching

• Create a long term technical roadmap that enables the team to keep up with our fast growing business

• Establish OKRs and critical metrics to set the engineering team’s direction and measure its success

• Remove roadblocks, manage team priorities, and maintain high team productivity and morale

• Drive continuous improvement in engineering processes and tools

• Collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed

• Build relationships with people across engineering and other organizations for the design, implementation, roll-out and maintenance of projects

• Own availability and performance of your team’s systems

• Occasionally contribute to hands-on technical work when needed, such as architecture discussions or mentoring on complex technical issues

• Build a strong engineering culture around innovation, accountability, empathy, and execution

• Coach, develop, retain, and build individual growth plans for both engineering managers and individual contributors within the team

• Drive hiring and onboarding efforts to grow a diverse, high-performing team

What we look for

• Typically 6-