Manager, Software Engineering (Reliability Platform)

We are seeking a seasoned Engineering Manager to lead our Reliability Platform Engineering team. This role is critical in ensuring the safety and reliability of our production systems through building products and capabilities that drive reliability practices at scale.

You will lead the development of systems and practices that allow engineers to understand, prioritize, and reduce systemic reliability risks across Affirm’s production environment. This team is responsible for building foundational operational intelligence capabilities for Affirm. This includes Affirm’s next-generation Reliability and Risk Management platform, which combines observability, AI, and operational workflows to help engineering teams proactively manage availability, resiliency, and operational excellence at scale.

This role sits at the intersection of Platform Engineering and Site Reliability Engineering. You will partner closely with Infrastructure and Product Engineering teams to define reliability standards, build scalable operational tooling, and drive adoption of engineering best practices across the company.

What you’ll do

• Build and lead a high performance product engineering team with a focus on building a culture of innovation, accountability, reliability and execution.

• Leverage AI-assisted engineering workflows to accelerate platform development, operational automation, and engineering productivity

• Translate ambiguous operational and organizational challenges into clear technical requirements, execution plans, and measurable outcomes

• Develop scalable reliability, risk management, and operational governance capabilities for Affirm’s production systems using observability tooling, automation, and AI

• Build foundational systems that help engineers understand service ownership, dependencies, and operational topology across Affirm’s infrastructure and applications

• Drive alignment across Platform Engineering, SRE, Infrastructure, and product engineering teams to define requirements, prioritize investments, and deliver long-term technical roadmap outcomes

• Drive execution and delivery for critical cross-functional reliability initiatives with high organizational visibility

What we look for