Manager, Tailor Shop & Retail Innovation (US – Remote)

Manager, Tailor Shop & Retail Innovation (US – Remote)

In this role, you will lead the execution and advancement of the company’s Tailor Shop strategy and customization-led innovation, driving one of the most critical growth opportunities across the retail organization. This position sits at the intersection of consumer experience, retail operations, and innovation, with Tailor Shop performance at the core.

You will partner cross-functionally to analyze performance, translate insights into action, and bring scalable Tailor Shop and growth initiatives to life across the fleet—directly impacting sales, loyalty, and customer experience.

Reporting to the Sr. Regional Director, East & Retail Growth Initiatives, this role is ideal for a highly collaborative, analytically strong operator who thrives in a fast-paced, evolving environment and is passionate about elevating in-store experiences through customization.

Key Responsibilities

• Lead financial and operational analysis of Tailor Shop and customization performance and growth initiatives, translating insights into clear, actionable strategies that drive sales, attachment, and experience
• Own the development of executive-ready materials, synthesizing key performance trends, insights, and recommendations for senior leadership
• Lead cross-functional alignment (Marketing, Store Operations, HR, Store Design) to drive execution of Tailor Shop and customization and other active growth initiatives
• Own end-to-end project management of Tailor Shop initiatives, ensuring timelines, deliverables, and milestones are delivered with excellence
• Drive execution of business plans and pilots, tracking performance, identifying opportunities, and optimizing outcomes to maximize ROI
• Champion Tailor Shop as a core growth driver, building deep expertise in customization, retail trends, and consumer behavior to inform strategy and innovation
• Structure complex business questions into actionable analysis, leveraging data to influence decisions across sales, profitability, and key KPIs
• Lead the development and scaling of tools, playbooks, and reporting, enabling consistent and high-quality Tailor Shop execution across stores

About You

• BS in Business, Communications, or related field, with ~4+ years of experience in financial/operational analysis, retail operations, project management, or related roles
• Strong analytical and business acumen; able to translate data into insights and drive decisions across key retail KPIs (sales, profitability, attachment)
• Clear, compelling communicator with strong PowerPoint skills and ability to influence and align stakeholders across multiple levels
• Proven ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced, evolving environment
• Highly organized, proactive, and accountable, with a strong bias to