Market Lead, Experiences

LondonOn-site 3d ago

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Supply team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualise and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.

The Difference You Will Make:

As a Market Lead, you will be responsible for the supply health, quality and growth of your book of business by managing professional host accounts. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of market success, including maintaining the experience quality, and nurturing strategic relationships with hosts.

This role is hybrid and based in London (or within easy commuting distance).

A Typical Day:

Account Management

Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region
Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts
Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
Hold regular optimization calls and business reviews with your partners
Develop strong and long-lasting partnerships
Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
Partner cross functionally to address optimizatio