Member Support Agent (Bengali)

India, Delhi NCROn-siteengineering Today

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

Tide is available for UK, Indian, German and French SMEs
Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
Over $300 million raised in funding
Over 2,800 Tideans globally
Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE ROLE

As a Member Support Agent, you will be helping businesses across the India Operations to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.

Some of the things you’ll be doing:

Spotting patterns is second nature to you, and you’re always ready to highlight areas that can be improved
Juggling priorities to ensure that members get the best support experience
Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
Enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

WHAT WE ARE LOOKING FOR:

Proficient in Bengali language (read and speak)
Excellent spoken and written English skills
You have 1-4 years of experience as a customer support associate
You understand and have worked with customer satisfaction metrics
You can attend to all the customer queries, comments and concern posted to the company social media platform
You can review all social media posts for accuracy
Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira
You are confident talking with our customers to help them get the most from their current account
Passion for problem-solving and finding solutions to difficult situations
You are always on the lookout for recurring issues and help create new workflows to solve them
Strong organisational skills
Experience working in customer service for the finance industry
Excellent computer skills
You have some experience working in startups