Operations Manager KYC
TideABOUT TIDE
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,800 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
ABOUT THE TEAM:
We’re looking for an Operations Manager, ideally with experience in KYC, Consulting, Operations, Finance, or Technology. In this role you’ll become a key member of Tide’s KYC Operations team scaling our presence in the UK and our European markets. This role will expose you to teams from across the company - including Customer Support, Marketing, Finance, Tech, and Product - as well as our third party KYC vendors and Tide customers - who we call members.
As an Operations Manager at Tide, you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven.
ABOUT THE ROLE:
- Scaling and optimising our UK and Europe focused operations for the onboarding, event driven reviews, and screening teams
- Monitoring acquisition funnel operating performance and KPIs (e.g. commercial targets, conversion rates, or other key results) and investigating and raising deviations
- Managing and updating financial models for headcount and budget planning, ensuring operational resources align with growth targets
- Creating dashboards and analysing operational performance, defining performance metrics, escalating performance issues, and understanding the root cause of sub-optimal processes
- Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution
- Be the essential link between KYC operational and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion and mitigating financial crime risk
- Liaising with vendors in case of incidents and performance issues
- Building, optimising and advocating for scalable processes that are clearly defined and documented
- Owning and delivering non-technical projects and supporting product and marketing to manage coordination of cross-functional technical projects
- Manipulating data using Excel and other visualisation tools to provide actionable insights - you’ll have a way with numbers
WHAT WE ARE LOOKING FOR:
- You speak fluent English; German/French/Italian speaking skills are advantageous
- You have 3+ years’ experience in a fast-paced environment as a Management Consultant, Analyst, Operations Analyst, Product Analyst, Business Analyst, or Operations Manager
- You enjoy working with data and have experience with business analytics tools (Excel and SQL); you are comfortable managing financial inputs and headcount models to support departmental budgeting.
- You are logical and see data as a crucial part of decision-making but know when to stop analysing and start acting
- You thrive as a generalist and can wear many different hats concurrently
Similar roles
Design & Tech
Related reads from TCHNX
The Quiet Revolution in Local-First Software
As major platforms face outages and data breaches, a new generation of developers is building applications that prioritise local data storage and peer-to-peer sync, challenging the cloud-first orthodoxy that's dominated tech for two decades.
The Quiet Revolution in Edge AI: Why Your Next Computer Might Not Need the Cloud
As neural processing units become standard in consumer devices, we're witnessing a fundamental shift in how AI applications work. Local processing is no longer a fallback; it's becoming the preferred architecture.
The Rise of AI-Assisted Code Generation 2: Are Developers Becoming Prompt Engineers?
As AI coding assistants reshape software development, the industry grapples with a fundamental question: is writing code giving way to writing prompts? We examine how London's tech scene is adapting to this seismic shift.