Partner Operations Manager
AirbnbAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The CS Partner Operations Manager is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalizing and driving business process outsourcing. The CS Partner Operations Manager can be responsible for multiple partners and services.
The Difference You will Make:
You are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis & management must be best-in-class. They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality.
A Typical Day:
Accountable and responsible for the holistic performance of a partner or service or language. Enable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners
- Set up for success your partner / service to deliver exceptional quality support to our community
- Own partner performance against key service metrics including customer satisfaction, quality, productivity, and operational efficiency.
- Drive accountability with outsourced partners to deliver performance improvements, operational excellence and high-quality customer support.
- Prioritise high impact focus areas with your partner/service in line with the company strategy
- Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service&a
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Greenhouse
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