Partner Success Lead
TideABOUT TIDE
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,800 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
ABOUT THE ROLE:
As our Partnerships Account Management/ Partner Success Lead, you are the primary custodian of our existing partner ecosystem. You will be responsible for nurturing our partner relationships to drive mutual growth, and optimising partner performance. You and your team aren't just a point of contact for our strategic partners; you are a strategic advisor who ensures our partners stay active, compliant, and scale with us.
WHAT WE ARE LOOKING FOR:
Core requirements:
- Minimum 8+ years of experience in a fast-paced environment (SaaS, Fintech, or High-Growth business). You thrive in a fast paced environment and can pivot quickly
- Experience managing a team and ability to coach to success
- Lead and execute strategy to scale new customers from our existing partner ecosystem
- Proven ability to manage a large portfolio of accounts and lead high-level QBRs that result in actionable growth
- Tech-Savvy Mindset: Deep expertise in CRM systems and Partnership Management Platforms (PRMs)
- Creative thinking: Able to plan and execute creative growth initiatives for our existing customer base
- Compliance-Minded: You have a keen eye for detail and understand the importance of maintaining brand and regulatory integrity across a third-party network
- Organisation Pro: Exceptional planning skills. You can navigate a large, complex organization to get answers for your partners without losing momentum
- Process Optimisation: Don't just follow the playbook, improve it. You will identify recurring friction points in the partner lifecycle and propose scalable solutions to the Product and Operations teams
KPIs:
- Growth of partners: Increasing referrals from existing base.
- Partnership Quality: Partner reactivation, performance, deal cycle time
- Deal renewals/ or growth execution & Operational Support. Number and value of deals executed from owned pipeline; onboarding support and execution assistance on strategic deals as needed
Other requirements:
- Consistently delivers projects while supporting the team and setting clear expectations
- Proficient in using CRM tools to manage complex pipelines and provide actionable insights into partnership performance
- Translates general direction into structured work plans and proposes prioritisation
- Optimises execution; identifies inefficiencies
- Identifies root causes, defines trade-offs, and turns insights into practical solutions
- Operates effectively in ambiguity and reduces uncertainty for others
- Acts as a key stakeholder; capable of leading cross-functional initiatives
- Proactively seeks and gives constructive feedback; inte
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