Payment Operations Analyst

Vancouver, British Columbia, CanadaOn-site 1w ago

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Disputes at Brex

The Disputes team plays a critical role in protecting both our customers and our business as Brex continues to scale. The team owns the back office case management of disputes, balancing strong financial outcomes for Brex and our customers. Our priority is to keep our customers happy and their businesses protected, while communicating vital information to our internal teams. We are responsible for delivering a strong customer experience, while simultaneously managing Brex’s risk exposures. We work cross-functionally with the Risk, Compliance, Data, and Engineering teams to allow Brex to scale efficiently, keeping quality top of mind.

What You’ll Do

As part of the Disputes Team, you will be responsible for supporting the day to day queues and growing into an SME.

You will be able to identify Transaction Fraud and develop a deep understanding of Chargebacks, including Pre-Arbitration. You will establish yourself as an AI-Native user as we streamline the Disputes process through automation. To aid our customers, you will ensure cases are handled appropriately and communicate with internal stakeholders (including Fraud Operations, Customer Support, and Servicing) on cross functional efforts.

Beyond responsibilities within the scope of the core queue, you will engage in project work to improve workflows and the customer experience.

Where you’ll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibil

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