Phone Numbers Operations Specialist 1
TwilioHeadquarters: Remote - Colombia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as Twilio’s next Phone Numbers Operations Specialist 1.
About the job
Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, ensuring a smooth and seamless process with personalized attention. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.
Responsibilities
In this role, you’ll:
- Serve as a dedicated point of contact for ISVs as they routinely port phone numbers to Twilio and manage one-time porting projects for direct customers.
- Provide support for common customer inquiries received by email to ensure they have an excellent experience with Twilio.
- Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
- Learn and develop new processes across a variety of subject areas and ensure our operations are running smoothly.
- Respond to and action incoming carrier partner notifications.
- Quickly and confidently triage complex issues to team leads, managers, engineering, or product teams and know which is appropriate in each case.
- Effectively respond to moderately complex questions from customers (external an
Opens the company's application page
Listed via
weworkremotely
Similar roles
Design & Tech
Related reads from TCHNX
How Klarna Engineered the Psychology of Painless Spending
Buy Now, Pay Later apps have mastered the art of invisible payment infrastructure. We dissect Klarna's interface design choices and reveal the behavioural psychology making instalment debt feel effortless.
Haptic Feedback Is Reshaping Digital Interfaces
After years of pursuing flat, buttonless designs, tech companies are rediscovering the value of tactile interaction. A new wave of products proves that touching isn't just feeling it's understanding.
Figma Config 2026: AI Takes Over, But Are Designers On Board?
Figma’s Config 2026 shift to an "AI-first" model prioritises automation and dev tools over core design mechanics. This sparked backlash from UX/UI designers, who feel Figma is chasing flashy trends while ignoring basic quality-of-life updates like better grids and page organisation.