Position for Dutch-Speaking Client Operations Specialist

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate’s recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are excited to offer a remote opportunity for a Dutch-speaking Client Operations Specialist. In this role, you will be the key point of contact for our clients, ensuring smooth operations and excellent service delivery in a dynamic fintech environment.

Role Overview:

• Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order reviews.
• Handle sensitive customer and client information in compliance with PCI and GDPR policies.
• Communicate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient issue resolution.

Requirements

Requirements to succeed in this role:

•  Flawless communication skills, proficient (both written and oral) in English (B2);
• Ability to work in a sensitive and classified information environment is an advantage;
• Ability to work quickly and efficiently under deadline pressure.
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• Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
• Proven ability to work and make decisions with minimal supervision.
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills
• Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
• Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that.
• As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
• Extraordinary teammate, thriving in an environment where camaraderie matters.

Benefits

• Private Health Insurance from day one
• Free portuguese lessons
• Great opportunity to grow quickly within the company
• Excellent work opportunity in a dynamic leading multinational company;
• Stable work and career progression;
• Investment in training (ongoing training) and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Free company events and activities

Make it your Next Job Without Boundaries!

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