Principal Customer Success Manager
EDBA Little About Us
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com
As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving their goals and attaining sustainable value from our solutions. As a member of the CSM team, you will collaborate across all functions of the EDB organization to drive adoption, growth, and retention to your accounts while ensuring a positive customer experience.
WHO Your passion as a professional CSM is being a champion for your accounts. You will develop, prioritize, and execute customer success plans to nurture and guide your
customers along their journey with EDB, leveraging insights from data and engagement. Working in a dynamic environment, you are able to successfully manage multiple accounts as you deliver an exemplary experience by advocating on your customers’ behalf. You can drive synergy across internal and customer teams to bring solid results and issue resolution. You will serve as your customers’ EDB trusted advisor.
EXPECT to collaborate with other EDB functional teams to provide outstanding customer outcomes. You will be your customers’ advocate with key EDB stakeholders including Sales, Services, Support, Product, and Marketing teams, as well as other members of the Customer Success team.
What your impact will be
- Deliver a world-class customer experience as a trusted advisor that achieves success in deployment, adoption, and value realization of EDB offerings.
- Create and implement individual Customer Success Plans by assessing, identifying, measuring, and defining customer goals and objectives using data analytics and customer knowledge
- Proactive management of customers to optimize account health, mitigate risk, and reduce churn
- Nurture accounts to identify opportunities for expansion and growth
- Utilize consultative motions to drive outcomes throughout the custome
Similar roles
Design & Tech
Related reads from TCHNX
The Loneliness Algorithm: How Design Choices Erode Our Social Bonds
Infinite scroll and algorithmic curation were engineered for engagement, not connection. These UX patterns are quietly rewiring our capacity for deep relationships, replacing community with consumption.
The Consent Fatigue Problem: Why Users Stop Reading Privacy Policies
Repetitive consent experiences have created a crisis of disengagement. As users face dozens of privacy decisions daily, research reveals which UX patterns actually foster informed choices—and which just train us to click 'Accept.'
The Rise of AI-Assisted Coding: Are Developer Tools Becoming Too Smart?
GitHub Copilot and similar AI tools are reshaping how developers write code. But as these assistants grow more capable, questions emerge about code quality, security, and what it means to learn programming.