Product Design Lead (Payment Services)
TideABOUT TIDE
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,800 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
ABOUT THE TEAM
Tide is seeking an exceptional Product Design Lead to join our team in the Payment Services. Payments Services covers all the banking products to enable members to receive, send & store funds (domestically & internationally).
The Tide design team is integrated into a number of internal mission teams called Speedboats that aim to solve the most critical member problems. These speedboats are made up of Product managers, Engineers, UX Writers, Data analysts and Marketing. Working in a collaborative way to discover, define and deliver value to our members in a continuous delivery process. Cross collaboration between speedboats is essential to ensure member journeys are seamless and well connected experiences.
ABOUT THE ROLE
- You’ll work collaboratively with a number of Product Managers, Technical Owners and senior stakeholders of a domain area to define strategic objectives and goals, in order to:
- Identify & prioritise product roadmap initiatives within a business area to define the biggest opportunities for Tide and its members
- De-risk these initiatives by working closely with research, product and engineering to best understand the problem to solve, building significant customer value
- Define how outcomes will be measured, success metrics and expected impact
- You’ll drive the implementation of strategic initiatives, in order to:
- Deliver well considered, tested and validated outcomes that can be delivered in incremental ways, constantly bringing value to members
- Partnering with Product Engineering to ensure delivery is aligned with the vision
- Promote and continuously improve the ways of working to ensure quality experiences are delivered to our members
- Monitor customer impact and operational success, pivoting where needed in order to achieve desired outcomes
- You’ll champion Design practices effectively to stakeholders at all levels at Tide, which will:
- Promote the value of Design thinking across Tide
- Encourage all members of your speedboat to engage and adopt a member-centric approach
- Showcase the talent, capabilities and achievements of the team in meeting Tide’s strategic objectives
- You’ll lead and mentor a small team of Product designers in different geographies across the globe, in order to:
- Create and grow a high-performing team that can use a variety of design methods to achieve brilliant results
- Lead and mentor the team to provide inspiration, and support
- Provide clear career development that have actionable goals to develop talent
- Maintain and promote a culture of continuous improvement and collaboration across the team
WHAT WE ARE LOOKING FOR
- Minimum 7 years of relevant ex
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