Product Operations Manager, Feedback Loops
AnthropicAbout Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
We're hiring a Product Operations Manager — Feedback Loops to own and continuously improve how customer signal flows into product and research decisions at Anthropic. This is a horizontal, org-wide role — you won't be embedded in a single product team, you'll build the shared operating system for voice of the customer that every product team, every surface, and every GTM motion plugs into.
Feedback at Anthropic is uniquely high-leverage. We're building on frontier models that evolve constantly, serving customers from individual developers to the largest enterprises, across multiple surfaces (API, claude.ai, Claude Code). Customer signal arrives from everywhere — field conversations, support interactions, early access programs, in-product telemetry — and the opportunity is to make that signal a first-class, structured input to every product and research decision. This role will build the system that makes customer voice as easy to act on as any other data source.
You treat feedback loops as a product. You're obsessed with making it effortless for the field to share what they're hearing and for product teams to know what matters most. You build AI-enabled systems that do the first pass so humans can focus on judgment, not triage. You think like a product manager, not a process administrator. Your work will directly impact how fast Anthropic learns from its customers and how reliably that learning shapes what we build next.
Key Responsibilities
You'll own the operating system for customer feedback across all of Anthropic — one shared platform, not a collection of per-team processes. Working horizontally across every Product team, Research PM, GTM, Customer Success, and Support, you'll establish the intake, synthesis, and routing infrastructure that makes voice of the customer a first-class input to every roadmap. You'll drive adoption through influence, making it so obviously useful that teams pull from it rather than get pushed to it.
Feedback Intake & System of Record
- Own the single, org-wide pipeline that capture
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