At Mongoose, we believe every conversation matters.
We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.
We know that conversations aren’t just a feature—they’re the foundation of connection. That’s why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.
Join us and be part of a team that’s making a real difference in education—one conversation at a time.
As a Product Support Specialist, you’ll be on the front lines of the customer experience, stepping in when our customers need help, guidance, or clarity. You’re someone who genuinely enjoys solving problems, digging into the “why,” and making sure people walk away feeling supported, not just serviced.
In this role, you won’t just answer questions, you’ll act as a bridge between our customers and our internal teams, bringing forward insights, advocating for user needs, and helping us continuously improve how our product shows up in the world. You’ll become a trusted product expert and a critical partner in ensuring our customers get the most value possible from Mongoose.
What You'll Do
- Customer Support: Serve as the first point of contact for customers seeking product assistance, managing inbound support through HubSpot and ensuring every interaction leaves customers feeling heard, supported, and confident in their next steps. You’ll troubleshoot issues, guide users through solutions, and host live Zoom sessions when deeper walkthroughs or training are needed.
- Product Expertise: Become deeply fluent in the Mongoose platform, helping customers and internal teams navigate features, integrations, and technical workflows. You’ll step into complex conversations when product depth is needed and act as a trusted resource across Support, Sales, and Customer Success.
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