Renewal Account Executive
AlgoliaAt Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.
In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.
At Algolia, we’re looking for a Renewals Account Executive, responsible for strategic engagements with a dedicated portfolio of high-value customers. As a Renewals Account Executive, you will partner with Account Executives and Customer Success Managers to align on the account strategy for each customer, and help execute on these strategies. You will engage with each customer proactively to understand overall customer sentiment and satisfaction, while also identifying both risk and expansion potential. You are responsible for managing the renewal process, including but not limited to, providing renewal notice, creating quotes, forecasting, negotiating, and working through customer legal and procurement requirements. You will be working cross-functionally, partnering with Sales, CSEs, and CSMs, along with finance and the deal desk.
In this Customer-Centric role, you will have the opportunity to work on the front lines with our incredible customer base and be exposed to exciting and complex customer interactions. You'll connect with our customers to understand their needs and challenges while partnering with our Customer Success team to ensure their challenges are addressed. You'll establish relationships with customers as you negotiate to maximize mutual benefit at renewal time.
YOU WILL BE RESPONSIBLE FOR:
- Owning and executing a portfolio of renewal contracts in an assigned territory
- Ensuring all renewals occur on time
- Identifying growth opportunities and providing insights to the business that improve future business outcomes
- Identifying and escalating risk within customer portfolio
YOUR ROLE WILL CONSIST OF THE FOLLOWING:
- Partner with Account Executives to develop and execute win/win negotiation strategies for account contract renewals that maximize long term contract value while protecting and enhancing customer trust
- Own, drive and manage the renewal process with customers, including renewal quotes and renewal opportunities, in collaboration with Customer Success, Finance, Legal, Deal Desk and S
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