Revenue & Operations Manager

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Job Title Revenue & Operations Manager

Location Remote

Time Zone Core Hours: 10:00 AM – 3:00 PM Central Time (CT)

Role Overview We are hiring a Director of Growth & Operations to lead a pivotal transition from a project-based firm to a scalable, MRR-driven professional services business. This is a senior, hands-on leadership role where you will own both the revenue growth strategy and the operational infrastructure to deliver it—reporting directly to the Owner. If you have built a recurring-revenue services model before and thrive in lean, high-ownership environments, this role was designed for you.

Key Responsibilities

• Own the full revenue engine: pipeline generation, sales execution, client onboarding, delivery quality, and retention

• Lead a distributed global team across multiple time zones, managing performance through clear KPIs and weekly accountability rhythms

• Drive MRR growth by coordinating with in-house and outsourced sales resources, and closing new business personally as needed

• Define and enforce the MRR-first commercial model: packaging, pricing, scope controls, and engagement minimums

• Run weekly sales and operations cadences; maintain live scorecards; conduct monthly reviews with the Owner

• Improve client retention to 95%+ by strengthening onboarding processes, communication standards, and escalation protocols

• Plan and manage team capacity so delivery quality is never sacrificed during growth phases

• Maintain 13-week rolling cash flow visibility and surface financial risks before they become problems

• Build the operational infrastructure—SOPs, templates, checklists—that makes performance consistent and scalable

• Report and improve on core metrics weekly and monthly: MRR health, close rate, delivery timeliness, rework rate, and labor efficiency

Required Qualifications

• Proven builder: you have grown a services business from early stage to $1–$5M in revenue and know what it takes to make that transition

• You have owned both sides of the business: commercial growth (sales, pricing, pipeline) and operational execution