Safety Specialist

Gurugram, IndiaOn-site 1mo ago

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety

Handle cases with complexities with the highest level of service
- Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate
- Develop a deep understanding of complex workflows and follow them, while still retaining the ownership mentality and skill to question and deviate from the workflow when needed, in collaboration with your management team
- Understand how to summarize user issues and escalate to leadership as needed
Manage multiple user cases at the same time while remaining efficient, professional and organized
- Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and phone.
- Resolve customers issues in a timely manner and be dedicated to provide fast support and efficiency to our operations
- Adapt to your schedule & its potential modifications based on business needs
Be a team player & support operational success as directed by your Management
- Demonstrate and share best practices with teammates to drive success at the global service level
- Participate in roundtable discussions for upcoming changes and launches