Sales Operations Manager, New Business

San Francisco, CA • New York, NY • United StatesOn-site 1mo ago

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

We are seeking an experienced Sales Operations Manager to partner with our Sales team for New Business and Inside Sales across all segments. In this role, you will serve as a business partner on the Regional Sales Operations team, playing a critical role in helping Figma Sales scale revenue across both our self-service and assisted sales motions.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

Serve as the primary business partner to New Business and Inside Sales leadership — owning the operating rhythm, surfacing insight and bringing forward a data driven point of view that informs decisions that accelerate growth across both segments
Own the end-to-end forecasting process for New Business and Inside Sales, bringing rigor and repeatability to pipeline reviews while continuously evolving methodology as market dynamics and go-to-market motions shift
Lead and elevate the operating cadence — MBRs, QBRs, weekly forecast reviews — by synthesizing funnel trends, surfacing risks and opportunities, and driving leadership to clear, timely decisions
Shape the organizational foundation of both segments by recommending headcount, org design, quota structures, and book-of-business allocation — ensuring the business is set up to scale efficiently and equitably
Define and govern rules of engagement across account ownership, lead routing, and AE–ISR collaboration, creating clarity that reduces friction and maximizes coverage across the segment
Build and maintain intelligence systems — dashboards, performance reports, and automated insights — that leverage AI to compress the time from data to action for sales and finance leadership
Deploy AI tools and workflows to continuously improve operational processes: from pipeline analysis and forecasting accuracy to identifying patterns in rep performance and segment health that would be impossible to surface manually
Partner cross-functionally with Sales Systems, Finance, and Marketing Operations to uphold data quality and governance standards — ensuring the insights leadership relies on are trustworthy, timely, and actionable