Sales Support Manager, Customer Success

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position

About your new role:

We’re looking for a Sales Support Manager to serve as a dedicated partner to our Customer Success Managers (CSMs), with a primary focus on complex, high-value renewals and expansions. This role is built for someone who thrives in detail-heavy work, enjoys owning the operational and analytical side of renewals, and wants to ensure our CSMs stay focused on customer relationships and strategic outcomes. From Excel-based pricing models to renewal scenarios and vendor coordination, you’ll ensure every renewal is accurate, complete, and delivered with confidence.

This is not a traditional support role. You’ll be a force multiplier for Customer Success, with visibility into senior leadership, exposure to strategic accounts, and a meaningful role in scaling a more efficient, renewal-focused CS motion.

Key Responsibilities:

• Partner closely with CSMs on renewal strategy execution, ensuring timelines, pricing accuracy, and completeness.
• Build, maintain, and refine advanced Excel-based pricing models, renewal comparisons, and financial scenarios.
• Manage vendor quotes, serviceability checks, and tool submissions for renewal and expansion opportunities.
• Prepare customer-ready renewal summaries, pricing breakdowns, and comparison views that support confident decision-making.
• Track in-flight renewals, proactively flag risks, and ensure nothing slips through the cracks.
• Continuously improve renewal workflows, templates, and Excel models to support scale.
• Take on additional projects as needed to support Customer Success operations and organizational growth.

What you'll need for success:

• Experience supporting renewals, account management, or customer succe