Sales Support Specialist

BulgariaOn-sitesales 3w ago

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

Tide is available for UK, Indian, German and French SMEs
Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
Over $300 million raised in funding
Over 2,800 Tideans globally
Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE TEAM

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

ABOUT THE ROLE

This role will focus on supporting the Asset Finance Specialists in collecting documentation and liaising with borrowers, lenders and suppliers in order to progress payouts to completion, playing an important role in the process of helping customers make their ambitions become a reality.

WHAT YOU'LL BE DOING

Managing the final stages of the asset finance transaction, ensuring documents are accurate and provided in a timely manner
Updating and liaise with clients and Asset Finance Specialists to complete on transactions
Progressing payouts efficiently and with attention to detail
Building your knowledge of lenders and their processes
Chasing documents from clients and suppliers
Managing inbound communications from our customers and suppliers
Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce)

WHAT WE ARE LOOKING FOR

An obsession for delivering the highest level of customer service, along with superior communications skills
A results-oriented work ethic with impeccable attention to detail, determination and drive
Ability and desire to work in a fast-paced environment and effectively engage with clients and our Asset Finance Specialists to progress completions quickly and accurately
Work well independently as well as collaboratively with the wider business
Ability to troubleshoot issues quickly and effectively
Experience working on the telephones - sales or call centre based environments
Works effectively in virtual teams with colleagues, customers, suppliers and others