Salesforce Administrator, Experience Cloud

Remote - OntarioRemote 2w ago

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Being a member of the Salesforce Team and part of the larger Business Systems division here at Braze, we leverage best-in-class analytics, technical experimentation, productized services, and bold curiosity to empower other divisions to do their best work through data-driven decisions and innovative solutions.

As a Salesforce Administrator - Experience Cloud, you will be recognized for your expertise in managing and delivering Salesforce solutions that power partner-facing experiences and internal operations.

Your primary focus will be leading the administration and enhancement of the Braze Partner Relationship Management (PRM) tool built on Experience Cloud and the broader Salesforce Platform, ensuring these environments are scalable, efficient, and aligned with business needs. This is an excellent opportunity to bring your experience in PRM and Salesforce platform configuration, governance, user management, process automation, and Salesforce community ecosystem.

WHAT YOU'LL DO

Lead the design, build, and administration of the Braze PRM tool, specifically supporting our Partnerships team. You'll leverage both standard features and custom components to create seamless external experiences
Proactively optimize portal performance, scalability, adoption, and availability, resolving usability, technical, or adoption issues to ensure an exceptional user experience for our partners
Design and implement secure integrations between the Braze PRM and other key platforms, including core Salesforce products (Sales and Service Cloud), as well as other tools we make available to partners/re

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