Seasonal Customer Service Representative - Remote, Philippines

Customer Service Representative - Seasonal (Remote, Philippines) 

This is a seasonal 6 month contract role beginning in September, with a potential opportunity to extend based on business needs. 

A bit about us: 

We’re on a mission to redefine how tires are delivered and experienced. As a fully remote, small, and agile team, we move fast and value finding creative solutions to complex problems. We aren't afraid to experiment! We test constantly, iterate quickly, and lean into innovation to stay ahead of the curve.

We are currently looking for dedicated independent contractors to join us as we scale one of the fastest-growing e-commerce companies in the US. If you thrive in a dynamic, "test-and-learn" environment, are passionate about providing exceptional customer service, and want to be a driving force in a pioneering industry, we want to hear from you.

A bit more about this role:

As a Customer Service Representative, you will be the first point of contact for Tires Easy customers by answering questions, solving issues, and providing guidance on products and orders. You'll support customers via phone and email, and ensure every interaction is friendly, professional, and solution-oriented. 

We are not a BPO - we are a small, scrappy, and fast-growing company where we change things quickly and constantly improve our workflows and tools. This role is ideal for a high-level professional who thrives in a fast-paced environment and enjoys the "start-up" energy of a small team where you can help build and refine processes.

Key Responsibilities

Multi-Channel Support 

• Serve as the primary voice of the company, managing a high volume of inbound calls. This is a phone-heavy role, requiring up to 8 hours of active phone time per day. 
• Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation.
• Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties.
• Drive timely resolution for all assigned cases within our ticketing system.

Accountability & KPI Performance

• Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience.
• Maintain a high level of reliability and dependability in a fully remote environment.

Adaptability & Process Innovation

• Adapt quickly to new processes, tools, and shifting priorities as our small team scales.
• Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort.
• Demonstrate a "creative learner" mindset by staying current on rapid product updates