Senior AI Success Manager

DenverOn-site 1mo ago

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure Braze customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells, and expansions. You’ll oversee the design and execution of Braze use cases, working closely with customers to identify future use cases, and own executive-level relationships. You will also contribute significantly to the Braze product development process and act as the voice of our customers. Finally, given the analytical nature of Braze’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customer insights, troubleshoot issues, and showcase Braze’s value proposition.

WHAT YOU'LL DO

Support the Principal AI Success Manager to build meaningful relationships across our customers' organizations
Work with implementation and data science teams to drive the success of AI use cases with our customers
Work closely with the Braze sales team to drive renewals & upsell opportunities
Develop a deep understanding of customers' business context and pain points to facilitate the strategic mapping of Braze's value proposition
Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
Conduct analyses (including using Excel and SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers throug

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