Senior Customer Success Manager - Quora
Quora[Quora is a privately held, "remote-first" company. This position can be performed remotely from anywhere in the United States. Please visit careers.quora.com/eligible-countries for details regarding employment eligibility by country.]
About Quora:
Quora’s mission is to grow the world's collective intelligence. To do so, we have two platforms:
Quora: a global knowledge sharing platform with over 300M monthly unique visitors, bringing people together to share insights on various topics and providing a unique platform to learn and connect with others.
Poe: a platform providing millions of global users with one place to chat, explore and build with a wide variety of AI language models (bots), including Claude-Opus-4.7, Nano-Banana-2, GPT-Image-2, GPT-5.5, GPT-5.5-Pro, and more. As AI capabilities rapidly advance, Poe provides a single platform to instantly integrate and utilize these new models.
Behind these products are passionate, collaborative, and high-performing global teams. We have a culture rooted in transparency, idea-sharing, and experimentation that allows us to celebrate success and grow together through meaningful work. Join us on this journey to create a positive impact and make a significant change in the world.
This role will be supporting our Quora product.
About the Team and Role:
Quora’s Sales team is dedicated to driving revenue through strategic partnerships with Agencies and Direct Clients. We are a data-driven, collaborative, and entrepreneurial team that thrives on enabling partnerships that create value for both our Advertisers and Quora. We enjoy working cross-functionally with other teams and take pride in solving problems creatively.
Quora is seeking an experienced Customer Success Manager to partner with and advise our advertisers and help them build success on our advertising platform. You will be the main point of contact for a diverse portfolio of advertisers and have full ownership of the customer experience and customer success. Drawing upon all available resources, metrics, and Quora product knowledge, you will provide insights that will optimize ad campaigns and determine which creative content works most effectively. Quora Customer Success Managers engage customers in a more meaningful way than the typical sales experience. We value direct and timely communication, creative insights, and expect you to advise and even challe
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