Senior Director, Business Operations

San FranciscoOn-site 1mo ago

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

This Senior Director will serve as the strategic leader for the Business Operations team within the Office of the CBO. Reporting directly to the CBO, you will oversee the broader operational infrastructure and ensure the team is set up for global scale.

AI & Automation Strategy: Architect and lead the long-term vision for transforming business processes through AI, building the scalable frameworks required to drive sophisticated automation across the CBO organization
Operational Planning: Orchestrate long-range and annual strategy cycles in close partnership with Finance, maintaining a high-performance global operating rhythm
Strategic Initiatives & Long-Range Planning: Lead the execution of high-impact strategic initiatives, ensuring resource allocation and investments are precisely aligned with priority market tiers and GTM motions to realize the company vision
OKR Ownership & Operating Rhythm: Spearhead the end-to-end, company-wide OKR process, synchronizing CBO and organizational objectives to ensure total alignment across all executive stakeholders
Board Preparation: Lead the end-to-end operational process of gathering data, coordinating with cross-functional partners, and managing the review timeline for all Board of Directors materials.
Operational Governance: Define and implement global business practices and systems optimizations to ensure seamless, consistent execution across all global GTM functions
Team Leadership: Build and mentor a world-class operations team, fostering a culture of excellence an

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