Senior IT Services Engineer
ZopaThe Service Challenge: Engineering Zopa’s Digital Workplace
As a Senior IT Services Engineer, you’ll take ownership of how Zopa’s workplace technology evolves. You’ll design, implement, and support solutions across Microsoft 365, Azure, Entra ID, Zoom, Jamf, Jira, and Confluence — with a focus on automation, scalability, operational resilience, and service reliability. You’ll work closely with InfoSec, Networking, Platform Engineering, and Engineering teams to deliver secure, reliable, and seamless IT services while championing innovation and continuous improvement.
This role is expected to operate as a senior technical contributor within IT Services, capable of leading technical delivery and maintaining operational continuity across critical services.
Your Impact:
- Design, implement, and continuously improve workplace and identity platforms, ensuring services remain secure, scalable, supportable, and resilient.
- Act as a technical owner for key IT platforms and operational tooling, maintaining high standards of reliability, documentation, and service quality.
- Act as a senior escalation point for complex technical issues, leading troubleshooting, root cause analysis, and service restoration activities.
- Lead technical delivery across operational improvements, automation initiatives, and cross-functional projects.
- Coordinate with InfoSec, Platform Engineering, Networking, and Engineering teams to deliver reliable and scalable solutions.
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