Senior Manager Application Delivery
Gainwell TechnologiesBe part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
Gainwell is seeking a Module Delivery Lead, responsible for leading a development team and overseeing end‑to‑end delivery of Pharmacy product solutions. This role is essential to supporting a diverse and growing client base and managing multiple Pharmacy solutions, including Point of Sale, Prior Authorization, Online Portal, and Preferred Drug List. The environment is fast‑paced and dynamic, requiring effective leadership across production support, upgrades, and new implementations.
Your role in our mission
- Execute offshore expansion, drive and own module labor transformation
- Enable handoffs across shores
- Accountable to make and meet 100% of delivery commitments
- Feed team with actionable work, escalate and mitigate requirement delays
- Drive operational cost efficiency of a module (both onshore/offshore)
- Manage module labor and non-labor financial forecast, monthly variance analysis
- Monitor delivery flow and execute mitigation actions to get back on track
- Own quality and compliance to Definition of Done and documented standards
- Create and execute delivery plan for urgent change requests, defects, rally Subject Matter Experts and Architects to swarm on solution
- Own module on-call rosters / coverage to meet implementation and account needs
- Align development plans to implementation timelines and contracts
- Resolve conflicting priorities, balance delivery plan across implementation & account demands
- Module point of contact for implementation & account escalations
- Responsible for performance management, coaching and talent coverage plan
- Coordinate with Release Train Engineering and Product Owners to determine actions needed to make improvements.
- Manage escalated issues and requests from stakeholders (i.e., establish a solid communication channel between the development team and the implementation team)
- Assist with moving impediments, including dependencies
What we're looking for
- 15+ years of IT management experience
- Scrum‑certified in at least one role (e.g., Product Owner, Scrum Master)
- Demonstr
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