Senior Manager, GTM Operational Excellence
RemoteAbout Remote
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
What this job can offer you
As the Senior Manager, GTM Operational Excellence, you will architect and lead the future of how our Go-To-Market (GTM) organization operates. In this role, you aren't just managing processes—you are redefining them.
At Remote, AI handles our operational floor (ticket resolution, knowledge retrieval, routine fixes). Your mission is to lead a high-performing team focused on the operational ceiling: identifying root causes of friction, designing enterprise-grade systemic fixes, and partnering deeply with executive stakeholders across RevOps, Systems, Data, and Enablement to drive behavioral changes that scale. You will have a seat at the table in shaping our AI-integrated operations strategy.
What you bring
- Experience: Deep experience in BizOps, Strategy & Operations, or RevOps within a fast-growing SaaS environment, with at least 2–3 years of experience successfully managing and scaling high-performing teams.
- Scale Mindset: A proven track record of building, scaling, and maturing GTM systems and processes from mid-stage growth through enterprise scale.
- Technical Acumen: Deep working knowledge of Salesforce and complex GTM tech stacks (e.g., Enterprise CPQ, automated lead routing, complex compensation tooling).
- AI & Automation Fluent: A strong builder's mindset with hands-on experience leveraging AI tools, LLMs, and automation workflows to optimize business operations. You view AI as a core operational lever, not a buzzword.
- Leadership Persona: You operate with an executive-level "the buck stops here" mentality. You are comfortable navigating ambiguity, driving alignment across matrixed organizations, and taking full accountability for global outcomes.
- Communication: Exceptional written and verbal English communication
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