Senior Manager, Strategic Customer Success

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As Senior Manager, Strategic Customer Success, you will lead a team of experienced Customer Success Managers supporting Vanta's largest, most complex Fortune 500 customers through sophisticated GRC implementations and compliance programs. This is a specialized leadership role designed for seasoned GRC and Security compliance professionals who bring deep SaaS Customer Success, auditing and/or compliance consulting backgrounds combined with strategic customer advisory and people management capabilities.

You'll own the delivery of measurable customer outcomes across complex, multi-framework compliance programs (SOC 2, ISO 27001, HIPAA, PCI DSS, NIST), while building a high-performing team that operates as trusted GRC advisors to C-level executives and security leaders.

What you'll do

Apply Deep GRC & Security Compliance Expertise

• Serve as the primary compliance subject matter expert for Fortune 500 customer engagements, advising on SOC 2, ISO 27001, HIPAA, PCI DSS, NIST, and other frameworks

• Guide customers through complex, multi-business-unit GRC implementations with strict regulatory and financial boundaries

• Diagnose compliance program gaps and translate complex regulatory requirements into actionable roadmaps for enterprise security teams

• Provide expert guidance on audit preparation, control implementation, and compliance program maturation

Lead & Develop a High-Performing Customer Success Team

• Hire, mentor, and develop Strategic CSMs with the technical depth to advise on enterprise compliance programs

• Build clear operating rhythms and success metrics that enable your team to operate as trusted GRC advisors

• Coach your team to navigate complex audit scenarios, control frameworks, and executive stakeholder conversations

Drive Strategic Customer Outcomes

• Diagnose challenges across Fortune 500 compliance programs and proactively design solutions rooted in GRC best practices