Senior Manager, Technical Architecture

Position Description:

This is a key leadership role in the Professional Services (Technical Architecture) organization, responsible for the implementation of Okta services. The Senior Manager is an experienced, enthusiastic, and hands-on leader preferably in the Security and/or Identity & Access Management domain, who can rapidly learn and apply the Auth0 value proposition to customers of all sizes.

The Senior Manager is a leader of a high-performing team of Technical Architects, functioning in a "player-coach" model. This role requires impressive field and management experience and involves mentoring the team of Technical Architects.

You have experience managing a technical team, resource forecasting, change & escalation management and operational excellence for Professional Service teams. You have a deep understanding of reporting and metrics as well as capacity planning and utilization targets. You will have a strong Consulting background with an ability to handle multiple work streams and be deeply comfortable with client issues and resolutions.

Key Responsibilities

Team Leadership:

• Hiring, growing, and retaining a team of Professional Service Technical Architects.
• Providing direct management, mentoring, and support to ensure their continued technical, professional, and career growth.
• Up-skilling team members to ensure they have the expertise to successfully deliver Okta to customers. Manages outlined objective and subjective performance metric requirements.
• Active sync with Partner, delivery enablement & address performance

Customer Engagement:

• Acting as the primary customer liaison, managing relationships and communication between the project team, the customer, and internal stakeholders.
• Ensuring customer success from the beginning to the end of the engagement life cycle. Managing project budgets to meet customer and Okta expectations.