Senior Product Designer (Customer Success) (f/m/x)
refurbedFounded in 2017, refurbed is Europe’s fastest-growing marketplace for refurbished products, active in 23 European countries and having surpassed €2Bn in GMV — all while being profitable. With beautiful headquarters in Vienna, we operate as a remote-first company and have been recognised as a Top DACH Employer by Kununu for three consecutive years.
Our mission is to make sustainable consumption the easy choice by enabling customers to buy products up to 40% cheaper while significantly reducing CO₂ emissions.
If you thrive in an environment that values momentum, ownership, and impact, you’ll feel at home here. We’re a fast-paced, high-performance team that works hard and challenges itself everyday. To enable this high-performance every team member enjoys full autonomy over their location (we’re remote-first).
We're looking for a Senior Product Designer to shape the future of post-purchase experience at refurbed: everything from delivery, to returns, repairs and replacements, to how customers get support when something goes wrong.
Customer service at refurbed is changing fast. We're moving from reactive ticket handling toward a proactive, AI-augmented support experience that customers trust and even enjoy. You'll bring the design perspective to that shift over the next several years, working across a complex space with sellers, carriers, and service partners all playing a role.
This is not a role for polishing individual screens. Day-to-day execution happens within squads you collaborate closely with. Your job is the bigger picture: spotting the big bets worth making, and making sure the experience holds together as one journey.
WHO YOU ARE
- You have 5+ years of experience designing intuitive digital products. You've owned meaningful parts of a product experience, not just contributed screens to someone else's plan.
- You've worked in ambiguous spaces before. You're used to starting small, testing an idea before committing to it, and iterating your way to bigger outcomes rather than waiting for a fully scoped brief.
- You use AI to make your own work sharper and faster. You stay close to the fast-moving AI space, and you actively look for new ways of working that raise the quality and speed of what you produce. This isn't a checkbox skill, it's part of how you operate.
- You've designed across systems or partners you didn't control. Maybe that meant other companies, other teams, or legacy systems you couldn't rebuild. You know how to create something coherent for the user despite that complexity.
- You've challenged an established process or constraint when it got in the way of the customer, and you know which constraints are worth pushing on and which ones you need to work within for n
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